Last updated: June 14, 2022
This Policy is intended to describe how we process personal information relating to:
the users of our Uneo App (the “App”), including (1) individuals who use the App who are aged 13 or older, (2) Uneo employees and contractors, (3) Uneo third-party customers such as health plans and healthcare providers/ clinics, and (4) resource providers such as community-based organizations and state and local governments, and
when you communicate with us electronically.
This Policy does not apply to information that:
we collect offline or through any other means not listed above,
is collected by any third party, including through any application or content that may link to or be accessible from or on the App, and
we collect outside of the App from our employee and non-employee workers, job applicants, job candidates, or independent contractors.
In this Policy, “personal information” means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identified such as a name, an identification number, location data, and online identified or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural, or social identity. Personal information does not include aggregate information or de-identified information, meaning that the information can no longer be attributed to an identifiable natural person without the use of additional information.
Personal information is required for us to be able to provide certain features of our App or services to you. In addition, some of the services we provide require that we disclose your personal information to third parties, such as to service providers that help us to provide those services. If you are not willing to provide your personal information and have it disclosed to third parties in accordance with this Policy, you will not be able to use certain features of our App or services.
Our App may contain links that enable you to share content on social media, links to other websites, and link to third-party apps that do not operate under this Policy. These third-party services, websites, and apps may independently solicit and collect personal information from you. We encourage you to review the privacy statements of all third-party websites you visit to understand their privacy practices.
While we strongly support the protection of privacy on the Internet, we do not have control over, and cannot be responsible for, the actions of other third parties. We encourage you to review each such third party’s privacy statement and other otherwise understand its privacy practices, before providing personal information directly to it.
We collect personal information from and about users of our App. As described in further detail below, you provide some of this information directly, such as when you complete an online forms or contact us.
We ask for and may collect personal information about you such as your name, e-mail address, phone number, and your location (zip code). The most common of these circumstances where you would provide personal information include the following:
Creating an account on the App: We may collect your name, date of birth, email address(es), phone number(s), race, and location information (zip code).
Using the App: When you respond to in-App “daily check-in” questions and other wellness-related activities, journal in the App, run searches in the App, or like or share content in the App, you may provide other personal information to us.
Contacting us: When you contact us, we may ask you to provide, or confirm, personal information, such as your email address, so that we can respond to your request.
While the purposes for which we may process personal data will vary depending upon the circumstances, in general we use personal information for the purposes set forth below.
We may use information that we collect about you to:
create an account for you in our App
match you in groups such as health clinic forums
validate your age
support the in-App experience and personalization
at your direction, share your information with a third party such as a care provider
deliver other services or information that you have requested
perform research and analysis about your use of, or interest in, our App
for service administration where we need to contact you for reasons related to our App (for example, contact you in response to your requests, comments, and questions)
manage our business and perform functions as otherwise described to you at the time of collection
protect against or identify possible fraud
for legal compliance purposes
We may de-identify personal information and create anonymous and aggregated data sets and reports in order to assess, improve and develop our business, products and services, and for other research, marketing and analytics purposes.
As discussed more fully below, we share your personal information as necessary to provide the services you request, including sharing information with service providers; when required by law; to protect rights and safety, and with your consent.
We may share personal information with:
Our service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include data storage; customer relationship management software; website hosting; web forms for questionnaires; email marketing vendors; providing customer service; performing business and operations analysis; and supporting our App. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Care providers: We may share your personal information with third parties, such as care providers, when you direct us to do so.
Other situations: We also may disclose your information:
In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
When you provide us with your consent to share your information with third parties.
Third-Party Privacy Policies: Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Policy. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties. These entities or their servers may be located either inside or outside the United States.
You may request to review, update, amend, have deleted, or otherwise access your personal information that we collect or otherwise maintain subject to certain limitations under any applicable privacy laws. You may submit a request to us by using the contact information provided at the end of this Policy.
We will respond to your request as soon as practicable for us and in the timeframes provided under any applicable privacy laws.
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our App because such information may be required in order for you to participate in a survey, receive a gift card subject to eligibility, or ask us questions.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law or defined in an agreement. We may retain personal information for longer where required by our regulatory obligations or professional indemnity obligations, or where we believe it is necessary to establish, defend or protect our legal rights and interests or those of others.
We will also retain usage data for internal analysis, to strengthen the security, or to improve the functionality of our App.
Our App is not directed at children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are under the age of 13, you may not use our App or provide your information to us through the App or otherwise. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy.
The security of your personal information is important to us. We follow generally accepted standards (including by taking physical, administrative, and technical measures) to protect the personal information that we collect and process.
While we are focused on the security of your personal information and follow standards, processes and procedures that are designed to protect your personal information, you must remember that the Internet is a global communications vehicle open to threats, viruses and intrusions from others and so we cannot promise, and you should not expect, that we will be able to protect your personal information at all times and in all circumstances.
You should also take care with how you handle and disclose your personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov for information about how to protect yourself against identity theft.
This Policy does not create rights enforceable by third parties.
We may modify this Policy from time to time and will notify you of any updates to our Policy by posting the revised Policy on our App. The last updated date set forth at the top indicates the last time we revised this Policy. We encourage you to review the Policy each time you visit our App to see if this Policy has been updated since your last visit.
If you have any questions about this Policy or our privacy practices, please contact us by e-mail or postal mail as follows: